Most AI features bolted onto a store are forgettable, and a few are genuinely useful. The difference is rarely the model. It is whether the assistant is grounded in your real data. This service builds an on-site AI chatbot and quote engine that answers from your actual catalog, FAQs, and policies, so it helps customers instead of inventing answers and sending them to your support queue.
Who this is for
You sell on Shopify or WordPress, your team answers the same product and policy questions all day, and you want an assistant that can handle them and even quote a product, without making things up. You care about accuracy, logging, and a clean handoff to a human when it matters.
What I build
An assistant grounded in your data through retrieval-augmented generation, so every answer is pulled from your real content. It can run as a lightweight FAQ bot or a full sales and support assistant, embedded on WordPress or Shopify.
- A retrieval layer over your catalog, FAQs, and policies, so answers stay accurate and on-brand.
- A conversational quote flow that asks the right follow-ups and returns a structured quote.
- Logging and analytics, so you can see what customers ask and where the bot helps.
- Human escalation, so a real person picks up when the question is out of scope.
- A lightweight embed that does not slow your store down.
Built from real AI work
This is not my first AI build. I shipped GemText AI, a jewelry description pipeline that I rebuilt around batch processing to cut API spend by about 85 percent, and gemTextAI, a vendor data mapper with 17 specialized agents. I know where these systems break and how to keep them grounded.
See the on-site AI chatbot and the AI quote engine, or read when RAG is the right answer for ecommerce.
How I work, step by step
- FAQ chatbot. A lightweight bot trained on your FAQ and policies, embedded on WordPress or Shopify.
- Sales and support assistant. A catalog-aware bot with logging, analytics, and human escalation.
- Quote engine plus chatbot. A conversational quoting flow plus a support bot, both grounded in your data.
Why grounded beats clever
The AI features that fail are the ones that try to sound smart without knowing your business. They guess at prices, invent policies, and quietly send customers into your support queue annoyed. A grounded assistant does the opposite. It only answers from your real content, so it is useful on day one and it does not embarrass your brand.
That grounding is also what makes it safe to put in front of customers. Every answer traces back to your catalog, your FAQ, or your policy pages, and when the question is out of scope the bot hands off to a human instead of making something up. You get the speed of automation without the risk of a confident wrong answer.
What you walk away with
An assistant embedded on your store that answers accurately, captures leads, and logs what customers ask, so you learn from it over time. You get a clean handoff to your support team, analytics on the conversations, and a lightweight build that does not slow your pages down. It is a real tool, not a demo.
Frequently asked questions
Will it make things up?
Not if it is built right. Retrieval-augmented generation ties every answer to your real content, so the bot quotes your catalog and policies instead of guessing. When it does not know, it says so and offers a human.
What data do you need from me?
Your product catalog, your FAQ, and your policy pages are enough to start. The more structured your content is, the sharper the answers. I handle the cleanup and the indexing.
Which platforms does it work on?
WordPress and Shopify, through a lightweight embed. The same assistant can sit on either, and it can hand off to your existing support channel.
How is this priced?
A grounded FAQ bot starts around $3,000. A full sales-and-support assistant with a quote engine costs more, scaled to your catalog size and the scope you want. You get a fixed quote within 24 hours of a short scope call.
How you’re protected
You pay in milestones as the work ships, not all of it upfront. You own every line of code, clean and documented, with no lock-in. And you can start small, with a scoped first step like an audit or a single section, that credits toward the full build if you go ahead.
Put a real assistant on your store
Tell me what your customers keep asking and I will scope an assistant that answers it accurately, with a quote back in 24 hours.
